These terms and conditions of use (“Terms of Use”) apply to healthcare and content providers and govern your use of our online interfaces and properties (e.g., websites and mobile applications) owned and controlled by AZOVA Inc, (“Azova”), including the www.AZOVA.co and www.azovahealth.com and www.AZOVAShop.com and www.vaxigo.com websites (collectively, the “Sites”) and the services available to users through the Sites (“Services”). Your compliance with these Terms of Use is a condition to your use of the Sites. If you do not agree to be bound by the Terms of Use, promptly exit this Site. Please also consult our Privacy Policy for a description of our privacy practices and policies, including how we collect and handle your personal health information and financial information.
1. Ownership Of The Site
All pages within this Site and any material made available for download are the property of AZOVA, or its licensors or suppliers, as applicable. The Site is protected by United States and international copyright and trademark laws. The Contents of the Site, including without limitation the files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through this Site (“Content”) may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized or approved in writing by AZOVA. You may not frame or utilize framing techniques to enclose, or deep linking to, any name, trademarks, service marks, logo, Content or other proprietary information (including; images, text, page layout, or form) of AZOVA without our express written consent.
2. CustomerS
To be a healthcare professional using the Site (“Customer”) you agree to comply with all laws, medical board rules and other rules and regulations applicable to you as a Customer or otherwise. Your relationship with the AZOVA users (including your patients) is directly between you and the patient. The patient will never have a physician-patient relationship with AZOVA. AZOVA does not practice medicine and offers no medical services. As set forth more fully in Section 10, Customer is solely responsible for all agreements, consents, notices and other interactions with patients and other consumers. Without limiting the generality of the foregoing, Customer is solely responsible for all billings and collections from patients and other third parties, and AZOVA shall have no liability whatsoever to Customer with respect to any amounts owed by any patient or other consumer to Customer.
3. Medical Judgment and Indemnification
Customer will use the Site and Services only in accordance with applicable standards of good medical practice. Customer is fully and solely responsible for compliance with all medical practice rules, including state and federal laws, as well as prescribing rules. While software products such as the Site and Services can facilitate and improve the quality of service that Customer and its personnel offer to patients, many factors, including the provider/patient relationship can affect a patient outcome, and with intricate and interdependent technologies and complex decision-making it is often difficult or impossible to accurately determine what the factors were and in what proportion they affected an outcome. As a result of the complexities and uncertainties inherent in the patient care process, Customer agrees to defend, indemnify and hold AZOVA harmless from any claim by or on behalf of any patient of Customer or its personnel, or by or on behalf of any other third party or person claiming damage by virtue of a familial or financial relationship with such a patient, or by any third party whatsoever (including state and federal agencies) which is brought against AZOVA, regardless of the cause if such claim arises for any reason whatsoever, out of the use or operation of the Site and Services. This indemnification includes Customer’s noncompliance with any and all insurance contracts or coverage, payment or reimbursement laws, rules and regulations. To the extent applicable, Customer will obtain AZOVA’s prior written consent to any settlement or judgment in which Customer agrees to any finding of fault of AZOVA or defect in the Site or Services. AZOVA will promptly notify Customer in writing of any claim subject to this indemnification, promptly provide Customer with the information reasonably required for the defense of the same, and grant to Customer exclusive control over its defense and settlement.
4. Electronic Communications
You consent to receive communications from us electronically. You agree that all agreements can be entered into and signed electronically in accordance with applicable law, and all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notice or other communications be in writing.
5. Site Access, Security and Restrictions; Passwords
You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; or (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (c) accessing or using the Site or any portion thereof without authorization, in violation of these Terms of Use or in violation of applicable law. If you are under 18, you may use the AZOVA Services only with involvement of a parent or guardian.
You may not use any scraper, crawler, spider, robot or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site.
Violations of system or network security may result in civil or criminal liability. AZOVA will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.
In the event access to the Site or a portion thereof is limited requiring a user ID and password (“Protected Areas”), you agree to access Protected Areas using only your user ID and password as provided to you by AZOVA. You agree to protect the confidentiality of your user ID and password, and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activity occurring under your user ID. Your access to the Site may be revoked by AZOVA at any time with or without cause. You agree to defend, indemnify and hold AZOVA harmless from and against all third party claims, damages and expenses (including reasonable attorneys fees) against or incurred by AZOVA arising out of your breach of these Terms of Use or violation of applicable law, your use or access of the Site, or access by anyone accessing the Site using your user ID and password.
6. License And Access
Subject to your compliance with these Terms of Use and your payment of any applicable fees, AZOVA or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make use of the AZOVA Services. In the event you have entered into a separate Platform Subscription Agreement with AZOVA (the “Subscription Agreement”), the terms of the Subscription Agreement shall also apply to your use of the Site and the Services. In the event of a conflict between the Subscription Agreement and these Terms of Use, the terms of the Subscription Agreement shall prevail. All rights not expressly granted to you in these Terms of Use or any Service Terms are reserved and retained by AZOVA or its licensors, suppliers, publishers, rightsholders, or other content providers. No AZOVA Service, nor any part of any AZOVA Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose except as expressly authorized in writing by AZOVA. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of AZOVA without express written consent. You may not use any meta tags or any other “hidden text” utilizing AZOVA’s name or trademarks without the express written consent of Azova. You may not misuse the AZOVA Services. You may use the AZOVA Services only as permitted by law. Your access to the Site and Services and the licenses granted by AZOVA may be terminated by AZOVA if you do not comply with these Terms of Use.
7. Termination of Account by Customer
If you desire to terminate your account, please see the provisions and process in the Platform Subscription Agreement.
8. Accuracy and Integrity of Information
Although AZOVA attempts to ensure the integrity and accurateness of the Site, it makes no representations, warranties or guarantees whatsoever as to the correctness or accuracy of the Site and Content thereon. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform AZOVA so that it can be corrected.
9. Export Policy and Restrictions
You acknowledge that the products and Content which are sold or licensed on the Site, which may include technology and software, are subject to the customs and export control laws and regulations of the United States of America and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured and/or received. By purchasing, downloading or using technology or software from the Site, you agree to abide by the applicable laws, rules and regulations – including, but not limited to the Export Administration Act and the Arms Export Control Act – and you represent and warrant that you will not transfer, by electronic transmission or otherwise, the software or technology to a foreign national or a foreign destination in violation of the law. By purchasing any products, you agree that you will not use any products, or provide products to any person, who is forbidden from receiving the product under the Export Administration Regulations or any economic sanctions maintained by the U.S. Department of Treasury. U.S. antiboycott regulations, or U.S. economic sanctions, including the export and antiboycott restrictions found in the Export Administration Regulations or the sanctions regulations administered by the U.S. Office of Foreign Assets Control. You shall indemnify and hold harmless Azova from all claims, demands, damages, costs, fines, penalties, attorneys’ fees and all other expenses arising from your failure to comply with this provision and/or applicable export control, antiboycott, or economic sanctions laws and regulations.
10. Links to Other Sites
AZOVA makes no representations whatsoever about any other website that you may access through this Site. When you access a non-AZOVA site, please understand that it is independent from AZOVA, and that AZOVA has no control over the Content on that website. In addition, a link to a non-AZOVA website does not mean that AZOVA endorses or accepts any responsibility for the Content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.
11. Customer Agreements and Other Content
If you submit, upload or post any agreements, contracts, consents, notices, advice, recommendations, comments, files, videos, images or other materials to us or our Site (“Customer Content”) or provide any Customer Content to patients or other consumers, you agree not to provide any Customer Content that (1) is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets or intellectual property rights of any person or entity, or (3) contains or transmits a virus or any other harmful component. Customer is solely responsible for obtaining all necessary agreements and consents from, and providing all required notices to, patients and other consumers. You agree not to contact other users through unsolicited e-mail, telephone calls, mailings or any other method of communication. You represent and warrant to AZOVA that you have the legal right and authorization to upload all Customer Content at the Site. AZOVA shall have a royalty-free, irrevocable, transferable right and license to use the Customer Content however AZOVA desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such Customer Content and/or incorporate such Customer Content into any form, medium or technology throughout the world. AZOVA is and shall be under no obligation (1) to maintain any Customer Content in confidence; (2) to pay to you any compensation for any Customer Content; or (3) to respond to any Customer Content.
Customer acknowledges that although AZOVA will be maintaining patient medical information in the AZOVA system on behalf of Customer, AZOVA is not an electronic medical record system. Customer further acknowledges and agrees that it is Customer’s responsibility to request, obtain, or make him or herself be aware of, any medical information pertaining to individual patients that may be stored outside of the AZOVA platform when providing telemedicine services through AZOVA.
AZOVA does not regularly review Customer Content, but does reserve the right (but not the obligation) to monitor and edit or remove any Customer Content submitted to the Site. You grant AZOVA the right to use the name and any other information that you submit in connection with any Customer Content. To the extent that you upload biographical information, photographs, videos, or other information about yourself as Customer Content, you acknowledge that patients or other consumers will be able to view this information. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Customer Content. You agree to allow AZOVA to use your biographical information, and photographs and videos that you provide for its marketing and promotional purposes. You are and shall remain solely responsible for the content of any Customer Content you post to the Site or provide to patients or other consumers. AZOVA and its affiliates take no responsibility and assume no liability for any Customer Content submitted by you or any third party.
You agree to defend, indemnify and hold AZOVA harmless from and against all third party claims, damages and expenses (including reasonable attorneys’ fees) against or incurred by AZOVA arising out of any Customer Content you post or allow to be posted to the Site.
12. Claims of Copyright Infringement
We disclaim any responsibility or liability for copyrighted materials posted on our site. If you believe that your work has been copied in a manner that constitutes copyright infringement, please follow the procedures set forth below.
AZOVA respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act (“DMCA“), we will respond promptly to notices of alleged infringement that are reported to AZOVA Designated Copyright Agent, identified below.
Notices of Alleged Infringement for Content Made Available on the Site
If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through our Site by sending us a notice (“Notice”) complying with the following requirements.
1. Identify the copyrighted works that you claim have been infringed.
2. Identify the material or link you claim is infringing (or the subject of infringing activity) and that access to which is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Site where such material may be found.
3. Provide your mailing address, telephone number, and, if available, email address.
4. Include both of the following statements in the body of the Notice:
“I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”
5. Provide your full legal name and your electronic or physical signature.
Deliver this Notice, with all items completed, to our Copyright Agent:
Copyright Manager
144 S. Main St. Alpine, UT 84004
copyright@azova.com
13. Disclaimer of Warranties
AZOVA does not warrant that access to or use of the site will be uninterrupted or error-free or that defects in the Site will be corrected. This Site, including any content or information contained within it or any Site-related service, is provided “as is,” with all faults, with no representations or warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, quality of information, quiet enjoyment, and title/non-infringement. AZOVA does not warrant the accuracy, completeness or timeliness of the information obtained through the site.
You assume total responsibility and risk for your use of this Site, Site-related Services, and linked websites. AZOVA does not warrant that files available for download will be free of viruses, worms, trojan horses or other destructive programming. You are responsible for implementing procedures sufficient to satisfy your needs for data back up and security.
Warranties relating to products or services offered, sold and distributed by AZOVA are subject to separate warranty Terms and Conditions, if any, provided with or in connection with the applicable products or Services.
14. No Provision of Advice or Services
As part of the Services, AZOVA provides a platform for Customer to communicate with consumers, potential consumers, patients, and potential patients. AZOVA does not provide any medical advice, legal advice, or representations in any way regarding any legal or medical issues associated with Customer, goods or services offered by Customer, including but not limited any compliance obligations or steps necessary to comply with any state or federal laws and regulations. Customer should seek legal counsel regarding any legal and compliance issues, and should not rely on any materials or content associated with the Services in determining Customer’s compliance obligations under law. Customer and AZOVA agree that AZOVA is not providing, to Customer or anyone else, medical advice or legal advice
15. Limitation of Liability Regarding Use of Site
AZOVA and any third parties mentioned on this Site are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages whatsoever (including, without limitation, those resulting from lost profits, lost data, or business interruption) arising out of or relating in any way to the Site, Site-related Services, content or information contained within the Site, and/or any linked website, whether based on warranty, contract, tort, or any other legal theory and whether or not advised of the possibility of such damages. Your sole remedy for dissatisfaction with the Site, Site-related Services, and/or linked websites is to stop using the Site and/or those Services. To the extent any aspects of the foregoing limitations of liability are not enforceable, the maximum liability of AZOVA to you with respect to your use of this Site is $500 (five hundred dollars).
16. Revisions; General
AZOVA reserves the right, in its sole discretion, to terminate your access to all or part of this Site, with or without cause, and with or without notice. In the event that any of the Terms of Use are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms of Use shall otherwise remain in full force and effect. These Terms of Use constitute the entire agreement between AZOVA and you pertaining to the subject matter hereof. In its sole discretion, AZOVA may from time-to-time revise these Terms of Use by updating this posting. You should, therefore, periodically visit this page to review the current Terms of Use, so you are aware of any such revisions to which you are bound. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages within this Site.
17. Authorization
clicking on the “Agree” or “Accept” or a similar button at the end of this Agreement, or authorizing any other person to do so, you are representing to Azova that you are (i) authorized to bind the Customer; and (ii) agreeing on behalf of the Customer that the terms of this Agreement shall govern the relationship of the parties with regard to the subject matter in this Agreement and are waiving any rights, to maximum extent permitted by applicable law, to any claim anywhere in the world concerning the enforceability or validity of this Agreement. If you do not have authority to agree to the terms of this Agreement on behalf of the Customer, or do not accept the terms of this Agreement on behalf of the Customer, click on the “Cancel” or “Decline” or other similar button at the end of this Agreement and/or immediately cease any further attempt to use this Service. AZOVA reserves the right to change or modify the terms and conditions set forth herein at any time and in its sole discretion. Any changes to the “Terms of Use” will be effective immediately upon posting them to the sites and you waive any right you may have to receive specific notice of such modifications. Your continued use of the Services will confirm your acceptance of such changes or modifications. If you do not agree to the amended terms, you must stop using the Services.
This Platform Subscription Agreement (“Agreement”) is entered into by and between you (“Customer”) and AZOVA, Inc. (“AZOVA”) and is effective as of the date of the signature of an applicable Service Order (Order) or the date of the digital signature for this Agreement, whichever comes later (“Effective Date”). Customer’s use of the Services is also subject to AZOVA’s Customer Terms of Use which may be amended at any time in AZOVA’s sole discretion. Your continued use of the Services will represent your consent to any revisions to the Terms of Use. In the event of a conflict between this Agreement and the Terms of Use, the terms of this Agreement shall prevail.
1. Services
AZOVA provides a cloud based platform to enable healthcare professionals to connect with
consumers seeking healthcare services (together with any additional services that Customer may
order, the “Services”). AZOVA does not provide consultation, advice, diagnostic or treatment
recommendations. During the Term and subject to Customer’s payment of all relevant fees, AZOVA
grants Customer a non-exclusive, non-transferable revocable right to access and use the Services
pursuant to and in accordance with the provisions of this Agreement. Customer may not transfer or
offer access to the Services for any affiliates, subsidiaries, parent corporations, or affiliate entities. If
Customer is required to install and download software from AZOVA in connection with the Services,
AZOVA provides Customer with a limited, personal, non-exclusive, non-transferable,
non-sublicensable, revocable license to use the software in accordance with the provisions of this
Agreement. Services ordered by customer are set forth in the applicable Order document, which
shall be amended only in writing upon addition or termination of any particular service.
2. Term
The term of this Agreement will begin on the Effective Date (and include the Trial Period if any) and
will continue thereafter unless either party gives notice to the other of its intent to terminate this
Agreement in accordance with Section 22 (Termination) and with the applicable Order (“Term”).
3. Restrictions
Customer and its employees and contractors, and the consumers receiving consultations
(collectively, the “Users”) may only use the Services for the purpose of providing and receiving
telehealth consultations by Customer. Customer is responsible for ensuring its Users comply with all
relevant terms of this Agreement and any failure to comply will constitute a breach by Customer.
Except as expressly authorized by this Agreement, Customer will not, and will not allow any User or
other third party to, engage in or use the Services: (i) to permit any third party to access or use the
Services other than a User, (ii) to decompile, disassemble, reverse engineer, or otherwise attempt to
derive the trade secrets embodied in the Services, (iii) to use the Services or any AZOVA
confidential information to develop a competing product or service, (iv) to use any Service in
violation of any export control laws or regulations administered by the U.S. Commerce Department
or any other government agency, (v) to remove any copyright, trademark, proprietary rights,
disclaimer, or warning notice included on or embedded in any part of the Service, including any
screen displays, etc., or any other products or materials provided by AZOVA hereunder, (vi) to use
the Service in a manner that violates privacy rights or that constitutes infringement of the intellectual
property or other proprietary rights, (vii) for fraudulent or illegal purposes, and/or (v) to use the Service that otherwise violates AZOVA policies, applicable laws, ordinances or regulations. Under
no circumstances will AZOVA be liable or responsible for any use, or any results obtained by the
use, of the Services in conjunction with any services, software, or hardware that are not provided by
AZOVA. All such use will be at Customer’s sole risk and liability.
4. Customer Branded Solution
Subject to the applicable fees, AZOVA may offer to Customer a Customer branded portal access
enabling Users to access the Services via a Customer branded webpage and/or mobile application
(“Branded Solution”). The Branded Solution will include such attribution as AZOVA may prescribe in
AZOVA’s sole discretion. The attribution will be placed in a location satisfactory to AZOVA in
AZOVA’s sole discretion. Customer is responsible for all Customer Content (as defined in this
Agreement) placed on the Branded Solution and elsewhere. Customer agrees that it is the
information content provider for all Customer Content posted on the Branded Solution, and that
pursuant to Section 230 of the Communications Decency Act, AZOVA shall not be treated as the
publisher or speaker of any Customer Content. AZOVA does not endorse, approve, or vet any
Customer Content placed on the Branded Solution or made available through AZOVA in any way. All
Customer Content is Customer’s responsibility, and AZOVA shall not be liable for any reason for
anything posted by Customer. To the extent that Customer stores, processes, accesses or transmits
payment card “Account Data,” “Cardholder Data,” or “Sensitive Authentication Data” (as defined by
the Payment Card Industry Data Security Standard, hereafter “PCI DSS”), Customer represents and
warrants that it stores, transmits and processes such data in compliance with PCI DSS requirements
as well as any other applicable payment standards, or applicable laws and regulations. Customer
further represents and warrants that it shall continue to be fully compliant with all such standards,
laws and regulations for all times that it stores, processes, accesses, or transmits payment card
“Account Data.” Customer further acknowledges that it is Customer’s ongoing responsibility
hereunder for securing Cardholder Data and Sensitive Authentication Data in accordance with the
PCI DSS. Should Customer fail to maintain compliant practices in accordance with this section, such
failure shall be deemed a material breach of this Agreement.
5. Availability
AZOVA shall undertake commercially reasonable measures to ensure that the Services shall be
available for access and use by Customer 99% of the time throughout the Term, except during
pre-scheduled maintenance or in accordance with Section 24.3 (Force Majeure). In the event the
Services are not available for use, AZOVA shall use commercially reasonable efforts to correct the
interruption as promptly as practicable. In the event AZOVA is unable to correct the availability of the
Services within seven days, customer may terminate this Agreement. Such termination shall
constitute Customer’s sole and exclusive remedy and AZOVA’s sole and exclusive liability for failure
to make the Services available for use. Customer and AZOVA specifically agree that AZOVA is not
liable for any consequential or incidental damages associated with use of the Services, including, but
not limited to, damages associated with lost profits or the unavailability of the Services.
6. Connectivity
Customer and Users are solely responsible for all telecommunication or Internet connections
required to access the Services, and pay for all telecommunications costs, fees and services
required for Customer’s and Users’ access to the Services.
7. No Provision of Advice or Services
As part of the Services, AZOVA provides a platform for Customer to communicate with consumers,
potential consumers, patients, and potential patients. AZOVA does not provide any medical advice,
legal advice, or representations in any way regarding any legal or medical issues associated with
Customer, goods or services offered by the Customer, including, but not limited to, any compliance
obligations or steps necessary to comply with any state or federal laws and regulations. Customer
should seek legal counsel regarding any legal and compliance issues, and should not rely on any
materials or content associated with the Services in determining Customer’s compliance obligations
under law. Customer and AZOVA agree that AZOVA is not providing, to Customer or anyone else,
medical advice or legal advice.
8. Compliance
Each party agrees to comply with all applicable federal, state and local laws in performing its
obligations hereunder, and Customer agrees that Customer is solely responsible for ensuring
compliance with all Customer Content and Customer’s business practices (including, but not limited
to, any offerings made via the Branded Solution), which include, but are not limited to, the federal
and state anti-kickback and self-referral laws and regulations at all times during the term of this
Agreement. The parties acknowledge that although AZOVA is obligated to provide the Services as
specified in this Agreement, there is no obligation of AZOVA to refer patients to Customer or any
affiliate of Customer, and there is no obligation of Customer to refer patients to any person or
business entity. Notwithstanding the unanticipated effect of any of the provisions herein, the parties
intend to comply with 42 U.S.C. § 1320a-7b(b) (commonly known as the Anti-Kickback Statute), 42
U.S.C. § 1395nn (commonly known as the Stark Law) and any other federal or state law provision
governing fraud and abuse or self-referrals, as such provisions may be amended from time to time.
This Agreement will be construed in a manner consistent with compliance with such statutes and
regulations, and the parties hereto agree to take such actions necessary to construe and administer
this Agreement accordingly. The parties hereto represent, covenant and agree that the
compensation due to AZOVA under this Agreement and the Order has been determined through
good faith and arm’s length bargaining to be commercially reasonable. The sole purpose of the
payments to AZOVA hereunder is to pay fair market value for Services actually rendered by AZOVA
to Customer hereunder. These Services strictly and solely provide a cloud-based platform to enable
healthcare professionals to connect with consumers, and do not involve any provision of any
Services by AZOVA to any customer or client of Customer. No amount paid hereunder is intended to
be, nor shall be construed as, an inducement or payment for referral of, or recommending referral of,
patients by AZOVA (or its employees and agents) to Customer (or its employees or agents) or by
Customer (or its employees and agents) to AZOVA (or its employees and agents). In addition, fees
charged hereunder do not include any discount, rebate, kickback, or other reduction in charge. This
Agreement shall be interpreted and construed at all times in a manner consistent with applicable
laws and regulations governing the financial relationships among individuals and entities that provide or arrange for the provision of items or services that are reimbursable by governmental health care
programs or other third party payors.
9. No Referrals
The parties acknowledge that none of the benefits granted hereunder, and none of the Services
offered or the compensation due to AZOVA pursuant to the Agreement and the Order, are
conditioned on any requirement that either party make referrals to, be in a position to make or
influence referrals to, or otherwise generate business for the other party. Customer shall be solely
responsible for any and all billing, coding and collections associated with the services Customer
provides its patients, including the determination of whether or not such services are covered by
health plans, governmental agencies, third party payers or other financially-responsible parties. In no
event shall AZOVA be responsible for Customer’s billing or billing practices.
10. Business Associate Agreement
The parties agree to the terms and conditions contained in the Business Associate Agreement
(“BAA”) set forth in Exhibit A to this Agreement.
11. Proprietary Rights
Customer acknowledges and agrees that (i) the Services are protected by intellectual property
rights, as applicable, of AZOVA and its vendors/licensors and that Customer has no right to transfer
or reproduce the Services, in whole or in part, or prepare any derivative works with respect to, or
disclose confidential information pertaining to, any Services or any part of them, and (ii) that AZOVA
owns all right, title, and interest in and to the Services, including any changes or modifications made
to the Services whether or not performed subject to an Order, together with all ideas, architecture,
algorithms, models, processes, techniques, user interfaces, database design and architecture, and
“know-how” embodying the Services. Under no circumstances will Customer be deemed to receive
title to any portion of the Services, title to which at all times will vest exclusively in AZOVA. Customer
will not use any confidential information disclosed by AZOVA to Customer to contest the validity of
any intellectual property rights of AZOVA or its licensors. Any such use of AZOVA’s confidential
information and data will constitute a material, non-curable breach of this Agreement.
12. Customer Consent
Customer grants AZOVA a non-exclusive, world-wide, royalty-free license to use the data and other
information input by Customer into the Services (the “Customer Content”) for purposes of performing
this Agreement, as directed or instructed by Customer and its Users (e.g., in the context of support
requests), AZOVA policies, and/or applicable law. Customer will be responsible for obtaining all
rights, permissions, and authorizations to with respect to the Customer Content for use as
contemplated under this Agreement. Except for the license granted in this Section, nothing
contained in this Agreement will be construed as granting AZOVA any right, title, or interest in the
Customer Content. Customer shall retain a copy of Customer Content outside the Services.
Customer shall comply with all intellectual property, marketing laws, advertising laws, privacy laws,
and all other laws and regulations related to the Customer Content and shall comply with all legal
duties applicable to Customer. Specifically, Customer shall provide the relevant Users with all
information or notices Customer is required by applicable privacy and data protection law to provide and, if necessary, obtain the consent of or provide choices to such Users as required by such laws.
AZOVA and Customer shall apply reasonable technical, organizational and administrative security
measures to keep Customer Content protected in accordance with industry standards. Customer is
solely responsible for the configuration of its Service account and configuration, operation,
performance and security of its equipment, networks and other computing resources, including its
gateways or other devices and networks used to connect to the Services. This Section states
AZOVA’s exclusive obligations with respect to Customer Content.
13. Aggregated Data
Customer grants AZOVA a non-exclusive, perpetual, irrevocable, fully-paid-up, royalty free license to
use, copy, distribute, and otherwise exploit statistical and other aggregated data derived from
Customer’s use of Services (the “Aggregated Data”) for AZOVA’s business purposes, including the
provision of products and services to AZOVA’s customers. Aggregated Data does not include
information identifying Customer or any identifiable individual. The Aggregated Data will not be
considered Customer’s confidential information.
14. Feedback
Customer may provide suggestions, comments or other feedback (collectively, “Feedback”) to
AZOVA with respect to its products and services, including the Services. Feedback is voluntary.
AZOVA may use Feedback for any purpose without obligation of any kind. To the extent a license is
required under Customer’s intellectual property rights to make use of the Feedback, Customer
grants AZOVA an irrevocable, non-exclusive, perpetual, fully-paid-up, royalty-free license to use the
Feedback in connection with AZOVA’s business, including the enhancement of the Services.
15. Support and Maintenance
AZOVA will provide technical support through secure messaging, telephone or online screenshare.
Customer may access customer support through the help feature on customer’s dashboard.
Technical support is available Monday through Friday, 7:30 a.m. to 5 p.m. MST, except for state and
federal holidays or any downtimes associated with operational or logistical issues. Additional support
may be available in AZOVA’s sole discretion, and may be subject to additional fees and the terms
and conditions of the Order.
16. Fees
16.1 Payment for Services
Customer, or the signatory of the applicable Order, will pay AZOVA the fees set forth in the
Order under the Payment for Services section of the Order.
16.2 Taxes
In addition to any other payments due under the Order, Customer agrees to pay, indemnify and
hold AZOVA harmless from any sales, use, transfer, privilege, tariffs, excise, and all other taxes
and all duties, whether international, national, state, or local, however designated, which are
levied or imposed by reason of the performance of the Services under this Agreement;
excluding, however, income taxes on profits which may be levied against AZOVA.
16.3 Data Transfer Fee
If, upon termination of this Agreement or closing of Customer’s account, AZOVA will upon
request transfer Customer’s stored data to the storage service of Customer’s choice at a data
transfer fee of $275.00 per healthcare professional. Once the account has been closed and the
Customer data has been transferred, AZOVA will no longer retain a copy of Customer’s data.
17. Customer Obligations
Customer will perform its obligations in accordance with the requirements of this Agreement in a
commercially reasonable manner. Customer’s failure to perform its obligations may adversely affect
AZOVA’s ability to meet its performance obligations and the parties agree that if Customer fails to
perform its material obligations, AZOVA will promptly notify Customer of the failure and the
reasonably anticipated consequences of the failure, and the parties will negotiate in good faith to
arrive at an equitable adjustment to the terms of this Agreement to compensate AZOVA for any
additional effort and costs directly caused by Customer’s delay or failure to perform. Further,
Customer’s failure to perform certain tasks may prevent or disrupt Customer from having access to
Services. Customer is responsible for preserving and making adequate backups of its data.
18. Warranties
18.1 Customer Warranty
Customer represents and warrants that (a) it has full power, capacity, and authority to enter into
this Agreement and to grant the license set forth in Section 12 (Customer Content); (b) any
Customer Content provided by Customer for use in connection with the Services does not and
will not infringe the intellectual property, publicity, or privacy rights of any person and is not
defamatory, obscene, or in violation of applicable foreign, federal, state and local laws, rules
and regulations (including, but not limited to, applicable policies and laws related to spamming,
such as CAN-SPAM, privacy, and consumer protection) (collectively, “Applicable Law”); (c) its
use of the Services will be in compliance with all Applicable Law; and (d) neither Customer nor
any Users shall make any representations with respect to AZOVA, the Services or this
Agreement (including, without limitation, that AZOVA is a warrantor or co-seller or provider of
any of Customer’s products and/or services).
18.2 AZOVA Warranty
During the Term, AZOVA represents and warrants the Services will substantially comply with
the specifications, if any, and as otherwise described in the then current documentation made
generally available by AZOVA to its customers regarding the Services. In the event of a breach
of the warranty, AZOVA’s sole and exclusive liability and Customer’s sole and exclusive remedy
will be to provide restored or replacement service which conforms to this warranty.
18.3 Disclaimer of Warranties
EXCEPT AS PROVIDED IN SECTION 18.2, THE SERVICES ARE PROVIDED “AS IS” AND
“AS-AVAILABLE,” WITH ALL FAULTS, AND WITHOUT WARRANTIES OF ANY KIND. AZOVA
AND ITS VENDORS AND LICENSORS DISCLAIM ALL OTHER WARRANTIES, EXPRESS
AND IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT,
QUALITY OF INFORMATION, TITLE, AND NON-INFRINGEMENT. NO ORAL OR WRITTEN
INFORMATION OR ADVICE GIVEN BY AZOVA OR ITS AUTHORIZED REPRESENTATIVES
WILL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF AZOVA’S
OBLIGATIONS HEREUNDER. THE SERVICES MAY BE USED TO ACCESS AND
TRANSFER INFORMATION OVER THE INTERNET. CUSTOMER ACKNOWLEDGES AND
AGREES THAT AZOVA AND ITS VENDORS AND LICENSORS DO NOT OPERATE OR
CONTROL THE INTERNET AND THAT: (I) VIRUSES, WORMS, TROJAN HORSES, OR
OTHER UNDESIRABLE DATA OR SOFTWARE; OR (II) UNAUTHORIZED USERS MAY
ATTEMPT TO OBTAIN ACCESS TO AND DAMAGE CUSTOMER’S DATA, WEBSITES,
COMPUTERS, OR NETWORKS. AZOVA WILL NOT BE RESPONSIBLE FOR SUCH
ACTIVITIES.
19. Indemnity
Customer will defend and indemnify AZOVA and hold it harmless from any and all claims, losses,
deficiencies, damages, liabilities, costs, and expenses (including, but not limited to, reasonable
attorneys’ fees) incurred by AZOVA as a result of any claim by a third party arising from or related to
any (i) Customer breach of this Agreement, (ii) Customer’s use of the Services in breach of this
Agreement, or (iii) Customer Content. Customer’s indemnification obligations also include
Customer’s noncompliance with any and all insurance contracts or coverage, payment or
reimbursement laws, rules and regulations, and AZOVA makes no guarantee the use of the Services
comply with government or third party payor reimbursement rules. Customer additionally indemnifies
and holds AZOVA harmless for any and all losses, liabilities, damages, claims, costs, penalties,
expenses, and fees (including, but not limited to, reasonable attorneys’ fees, disbursements of
counsel, and costs of investigation, litigation, third party discovery, and settlement) arising out of or
in connection with the introduction by Customer (whether inadvertent or purposeful) of any computer
virus or malicious computer program into AZOVA’s computing systems, website code, or the
unauthorized access of Customer or User data as result of unauthorized access to any of AZOVA’s
computing systems or data
20. Data Security and Confidentiality
In conjunction with the Services, from time to Customer and AZOVA may exchange Personally
Identifiable Information (“PII”), as well as Protected Health Information (“PHI”). PII means any
information identified as PII by law or regulation, or information relating to an identified or identifiable
person and that, either by itself or in combination with other pieces of information, identifies, or can
be used to identify, an individual. Examples of Personal Information include, but are not limited to,
names, phone numbers, addresses, credit card information, social security numbers, as well as
account or financial information. PHI means any information identified as PHI by law or regulation,
such as individually identifiable health information. Customer and AZOVA agree to take such
measures as required by law or regulation regarding the handling of PII, PHI, and any confidential
data protected by law or regulation, and to adhere to the terms of the BAA attached hereto as Exhibit
A. Customer further understands and agrees that AZOVA may use system message logging, which
may cache and store a copy of all conversations on our servers or secure messaging platforms to
make them available across multiple devices or platforms to both parties to the conversation.
AZOVA may automatically scan the content of messages sent or received on secure messagingplat forms to enable or facilitate the performance of the Services or to improve features and
functionality. For example, AZOVA may follow the links transmitted in messages in order to discern
the format of those links and enable AZOVA to locate and retrieve the content.
21. Limitation of Liability and Damages
NEITHER AZOVA NOR ITS VENDORS AND LICENSORS WILL HAVE ANY LIABILITY TO
CUSTOMER OR ANY THIRD PARTY FOR ANY LOSS OF PROFITS, SALES, TRADING LOSSES,
BUSINESS, DATA, OR OTHER INCIDENTAL, CONSEQUENTIAL, OR SPECIAL LOSS OR
DAMAGE, INCLUDING EXEMPLARY AND PUNITIVE, OF ANY KIND OR NATURE RESULTING
FROM OR ARISING OUT OF THIS AGREEMENT, INCLUDING USE OF OR INABILITY TO USE
THE SERVICES. THE TOTAL LIABILITY OF AZOVA AND ITS VENDORS AND LICENSORS TO
CUSTOMER OR ANY THIRD PARTY ARISING OUT OF THIS AGREEMENT OR USE OF THE
SERVICES IN CONNECTION WITH ANY CLAIM OR TYPE OF DAMAGE (WHETHER IN
CONTRACT OR TORT, INCLUDING NEGLIGENCE) WILL NOT EXCEED THE TOTAL FEES PAID
HEREUNDER BY CUSTOMER DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING
THE EVENT GIVING RISE TO THE LIABILITY. THIS LIMITATION OF LIABILITY WILL APPLY
EVEN IF THE EXPRESS WARRANTIES SET FORTH ABOVE FAIL OF THEIR ESSENTIAL
PURPOSE.
22. Termination
22.1 Termination
Customer may terminate this Agreement or terminate a particular Service according to the
Continuance and Termination clause in the applicable Order.
22.2 Suspension of Services
AZOVA may, in its sole discretion, immediately suspend Customer’s access to the Services for
any of the following reasons: (a) to prevent damages or risk to, or degradation of, the Services;
(b) to comply with any law, regulation, court order, or other governmental request; (c) to
otherwise protect AZOVA from potential legal liability; or (d) in the event any fees due to
AZOVA remain unpaid. AZOVA will use reasonable efforts to provide Customer with notice prior
to or promptly following any suspension of the Services. AZOVA will promptly restore access to
the Services as soon as the event giving rise to suspension has been resolved. This Section
will not be construed as imposing any obligation or duty on AZOVA to monitor use of the
Services.
22.3 Effect of Termination
Upon termination of this Agreement or termination of a particular Service for any reason: (a)
Customer’s and all Users’ access to and use of the terminated Services will cease as of the
effective date of termination; (b) AZOVA will cease to provide the Services, and Customer will
pay to AZOVA all undisputed sums due to AZOVA for Services and authorized expenses
incurred through the effective date of such expiration or termination (prorated as appropriate);
and (c) AZOVA, at its sole discretion, may take reasonable steps to assist Customer in making
an orderly transition of data related to the Services back to Customer or its designees and may
notify all affected Users of the termination of this Agreement and either provide the Users with any applicable data or direct Users to Customer to obtain a copy of any User data provided to
Customer utilizing the Services. Subsequent to the termination of this Agreement, the parties
agree that AZOVA bears no responsibility for maintaining or preserving any Customer Content,
User data, or data related to any Services provided to Customer or Users, including, but not
limited to, User data provided to Customer utilizing such Services, but that AZOVA may in its
discretion retain any such data for any period of time.
23. General Provisions
23.1 Affiliates, Subcontractors and Vendors
Some or all of the Services, including support, may be provided by AZOVA’s affiliates, agents,
subcontractors and information system vendors. The rights and obligations of AZOVA may be,
in whole or in part, exercised or fulfilled by the foregoing entities. AZOVA shall ensure such
entities comply with all relevant terms of this Agreement and any failure to do so shall constitute
a breach by AZOVA.
U.S. Government Rights
This product includes CPT which is commercial technical data, which was developed
exclusively at private expense by the American Medical Association (AMA), 330 North Wabash
Avenue, Chicago, Illinois 60611. The AMA does not agree to license CPT to the Federal
Government based on the license in FAR 52.227-14 (Data Rights - General) and
DFARS252.227-7015 (Technical Data - Commercial Items) or any other license provision. The
AMA reserves all rights to approve any license with any Federal agency.
23.2 Publicity
AZOVA may identify Customer as a customer in its customer listings, websites, and other
promotional materials. In addition, AZOVA may issue a press release regarding the parties’
relationship under this Agreement.
23.3 Force Majeure
Except for the payment of money as described in Section 16 (Fees) of this Agreement, neither
party will be liable for any failure or delay in performance under this Agreement which is due to
any event beyond the reasonable control of such party, including, without limitation, fire,
explosion, unavailability of utilities or raw materials, internet delays and failures,
telecommunications failures, unavailability of components, labor difficulties, war, riot, act of
God, export control regulation, laws, judgments or government instructions.
23.4 Entire Agreement; Amendment
This Agreement sets forth the entire agreement between the parties with regard to the subject
matter hereof. No other agreements, representations, or warranties have been made by either
party to the other with respect to the subject matter of this Agreement, except as referenced
herein. To the extent that this Agreement conflicts with any click-wrap, browse-wrap, or online
agreements (such as website terms of service or privacy policies), the language in this
Agreement shall control.
23.5 Governing Law, Venue, Limitations of Actions
This Agreement will be construed according to, and the rights of the parties will be governed by,
the law of the State of Utah, without reference to its conflict of laws rules or provisions, and the
exclusive forum and venue for any dispute regarding or related to this Agreement shall be
arbitration as set forth below.
23.6 Binding Arbitration
THIS IS A FULL WAIVER OF JURY TRIAL RIGHTS AND BINDING ARBITRATION. All
disputes under, concerning or relating to this Agreement shall be resolved by mandatory
binding arbitration. The arbitration proceeding shall be administered by the American Arbitration
Association (“AAA”) or such other administrator, as the parties shall mutually agree upon.
Arbitration shall be conducted in accordance with the AAA Commercial Arbitration Rules. If
there is any inconsistency between the terms hereof and any such rules, the terms and
procedures set forth herein shall control. A single arbitrator will resolve the dispute and shall be
selected by mutual agreement of the parties. If the parties are unable to agree to an arbitrator,
the AAA shall select and appoint the arbitrator. The arbitration shall be conducted in Utah
County, Utah or such other location as may be mutually agreed upon by the parties. All statutes
of limitation applicable to any dispute shall apply to any arbitration proceeding. All discovery
activities shall be expressly limited to matters directly relevant to the dispute being arbitrated
and subject to limitation by the arbitrator to a level commensurate with the amount in
controversy and complexity of the issues involved. Judgment upon any award rendered in
arbitration may be entered in any court having jurisdiction.
23.7 Compliance with Laws
Both parties agree to comply with all applicable local, state, national and foreign laws, rules,
and regulations, including, but not limited to, all applicable data protection, privacy, anti-spam,
export and import laws and regulations, in connection with their performance, access and/or
use of the Services under this Agreement. AZOVA does not guarantee the Services are
appropriate and/or available for use in any particular context or location and Customer is
responsible for compliance with local laws to the extent applicable. AZOVA reserves the right to
modify the Services for any reason, without notice and without liability to Customer or any User,
to comply with applicable law.
23.8 No Third Party Beneficiaries
There are no third party beneficiaries to this agreement.
23.9 Relationship of the Parties
The parties agree that AZOVA will perform its duties under this Agreement as an independent
contractor. Nothing contained in this Agreement will be deemed to establish a partnership, joint
venture, association, or employment relationship between the parties. Personnel employed or
retained by AZOVA who perform duties related to this Agreement will remain under the
supervision, management, and control of AZOVA.
23.10 Assignment
Customer may not assign this Agreement without the prior written consent of AZOVA. AZOVA
may assign this Agreement without the prior written consent of Customer.
23.11 Severability
If any of the provisions of this Agreement are found or deemed by a court to be invalid or
unenforceable, they will be severable from the remainder of this Agreement and will not cause
the invalidity or unenforceability of the remainder of this Agreement.
23.12 Waiver
Neither party will by mere lapse of time without giving notice or taking other action hereunder be
deemed to have waived any breach by the other party of any of the provisions of this
Agreement. Further, the waiver by either party of a particular breach of this Agreement by the
other party will not be construed as, or constitute, a continuing waiver of such breach.
23.13 Survival
The following provisions will survive termination or expiration of this Agreement: 11 (Proprietary
Rights), 18.3 (Disclaimer of Warranties), 19 (Indemnity), 20 (Data Security and Confidentiality),
22 (Limitation of Liability and Damages), 23 (Termination), and 24 (General Provisions).
23.14 Notices
Any written notice or demand required by this Agreement will be sent by electronic mail
(delivery receipt requested) to the email address provided in this Agreement. The notice will be
effective as of the date of delivery. Any party may change the email address at which it receives
notices by giving written notice to the other party in the manner prescribed by this Section.
1.1. “Breach” shall have the meaning given such term under 45 C.F.R. § 164.402.
1.2. “Designated Record Set” shall have the meaning given such term under 45 C.F.R. § 164.501.
1.3. “Disclose” and “Disclosure” mean, with respect to PHI, the release, transfer, provision of access to, or divulging in any other manner of PHI outside of Business Associate or to other than members of its Workforce, as set forth in 45 C.F.R. § 160.103.
1.4. “Electronic PHI” or “e-PHI” means PHI that is transmitted or maintained in electronic media, as set forth in 45 C.F.R. § 160.103.
1.5. “Protected Health Information” and “PHI” mean any information, whether oral or recorded in any form or medium, that: (a) relates to the past, present or future physical or mental health or condition of an individual; the provision of health care to an individual, or the past, present or future payment for the provision of health care to an individual; (b) identifies the individual (or for which there is a reasonable basis for believing that the information can be used to identify the individual); and (c) shall have the meaning given to such term under the Privacy Rule, including, but not limited to, 45 C.F.R. § 160.103. Protected Health Information includes e-PHI.
1.6. “Security Incident” shall have the meaning given to such term under 45 C.F.R. § 164.304.
1.7. “Services” shall mean the services for or functions on behalf of Covered Entity performed by Business Associate pursuant to any service agreement(s) between Covered Entity and Business Associates which may be in effect now or from time to time (“Underlying Agreement”), or, if no such agreement is in effect, the services or functions performed by Business Associate that constitute a Business Associate relationship, as set forth in 45 C.F.R. § 160.103.
1.8. “Subcontractor” shall have the meaning given to such term under 45 C.F.R. § 160.103.
1.9. “Unsecured PHI” shall have the meaning given to such term under 45 C.F.R. § 164.402.
1.10. “Use” or “Uses” mean, with respect to PHI, the sharing, employment, application, utilization, examination or analysis of such PHI within Business Associate’s internal operations, as set forth in 45 C.F.R. § 160.103.
1.11. “Workforce” shall have the meaning given to such term under 45 C.F.R. § 160.103.
2.1. Permitted Uses and Disclosures of Protected Health Information. Business Associate shall not Use or Disclose PHI other than for the purposes of performing the Services, as permitted or required by this BAA, or as Required by Law. Business Associate shall not Use or Disclose PHI in any manner that would constitute a violation of Subpart E of 45 C.F.R. Part 164 if so Used or Disclosed by Covered Entity. Without limiting the generality of the foregoing, Business Associate is permitted to (i) Use PHI for the proper management and administration of Business Associate; (ii) Use and Disclose PHI to carry out the legal responsibilities of Business Associate, provided that with respect to any such Disclosure either: (a) the Disclosure is Required by Law or (b) Business Associate obtains an agreement from the person to whom the PHI is to be Disclosed that such person will hold the PHI in confidence and will not Use and further Disclose such PHI except as Required by Law and for the purpose(s) for which it was Disclosed by Business Associate to such person, and that such person will notify Business Associate of any instances of which it is aware in which the confidentiality of the PHI has been breached; (iii) Use PHI for Data Aggregation purposes in connection with the Health Care Operations of Covered Entity; and (iv) Use PHI for purposes of de-identification of the PHI.
2.2. Adequate Safeguards of PHI. Business Associate shall implement and maintain appropriate safeguards and shall comply with the applicable requirements of Subpart C of 45 C.F.R. Part 164 to prevent Use or Disclosure of PHI other than as provided for by this BAA.
2.3. Reporting Security Incidents and Non-Permitted Uses or Disclosures of PHI. Business Associate shall notify Covered Entity of any Use or Disclosure by Business Associate or its Subcontractors that is not specifically permitted by this BAA and each Security Incident, including Breaches of Unsecured PHI, within five (5) business days of becoming aware. Notwithstanding the foregoing, Business Associate and Covered Entity acknowledge the ongoing existence and occurrence of attempted but ineffective Security Incidents that are trivial in nature, such as pings and other broadcast service attacks, and Covered Entity acknowledges and agrees that no additional notification to Covered Entity of such ineffective Security Incidents is required, as long as no such incident results in unauthorized access, Use or Disclosure of PHI. If Business Associate determines that a Breach of Unsecured PHI has occurred, Business Associate shall provide a written report to Covered Entity without unreasonable delay but no later than thirty (30) calendar days after discovery of the Breach. To the extent that information is available to Business Associate, Business Associate’s written report to Covered Entity shall be in accordance with 45 C.F.R. §164.410(c).
2.4. Use of Subcontractors. Business Associate shall require each of its Subcontractors that creates, maintains, receives, or transmits PHI on behalf of Business Associate, to execute a Business Associate Agreement that imposes on such Subcontractors substantially the same restrictions, conditions, and requirements that apply to Business Associate under this BAA with respect to PHI.
2.5. Access to Protected Health Information. To the extent that Business Associate maintains a Designated Record Set on behalf of Covered Entity, Business Associate shall make the PHI it maintains (or which is maintained by its Subcontractors) in such Designated Record Sets available to Covered Entity for inspection and copying to enable Covered Entity to fulfill its obligations under 45 C.F.R. § 164.524 within fifteen (15) business days of a request by Covered Entity.
2.6. Amendment of Protected Health Information. To the extent that Business Associate maintains a Designated Record Set on behalf of Covered Entity, Business Associate shall amend the PHI it maintains (or which is maintained by its Subcontractors) in Designated Record Sets to enable the Covered Entity to fulfill its obligations under 45 C.F.R. § 164.526 within fifteen (15) business days of a request by Covered Entity.
2.7. To the extent that Business Associate maintains a Designated Record Set on behalf of Covered Entity, within thirty (30) days of receipt of a request from Covered Entity or an individual for an accounting of disclosures of PHI, Business Associate and its Subcontractors shall make available to Covered Entity the information required to provide an accounting of disclosures to enable Covered Entity to fulfill its obligations under 45 C.F.R. § 164.528 and 42 U.S.C. § 17935(c).
2.8. Delegated Responsibilities. To the extent that Business Associate carries out one or more of Covered Entity’s obligations under Subpart E of 45 C.F.R. Part 164, Business Associate must comply with the requirements of Subpart E that apply to the Covered Entity in the performance of such obligations.
2.9. Availability of Internal Practices, Books, and Records to Government. Business Associate agrees to make its internal practices, books and records relating to the Use and Disclosure of Covered Entity’s PHI available to the Secretary for purposes of determining Covered Entity’s compliance with HIPAA, the HIPAA Regulations, and the HITECH Act.
3.1. Covered Entity shall notify Business Associate of any limitation(s) in the Notice of Privacy Practices of Covered Entity under 45 C.F.R. § 164.520, to the extent that such limitation may affect Business Associate’s Use or Disclosure of PHI.
3.2. Covered Entity shall notify Business Associate of any changes in, or revocation of, the permission by an individual to Use or Disclose his or her PHI, to the extent that such changes may affect Business Associate’s Use or Disclosure of PHI.
3.3. Covered Entity shall notify Business Associate of any restriction on the Use or Disclosure of PHI that covered entity has agreed to or is required to abide by under 45 C.F.R. § 164.522, to the extent that such restriction may affect Business Associate’s Use or Disclosure of PHI.
3.4. Covered Entity agrees to obtain any consent or authorization that may be required under HIPAA or any other applicable law and/or regulation prior to furnishing Business Associate with PHI.
3.5. Covered Entity shall not request Business Associate to make any Use or Disclosure of PHI that would not be permitted under HIPAA if made by Covered Entity.
3.6. Covered Entity agrees to fulfill its obligations under this BAA in a timely manner.
4.1. Term
The term of this BAA shall be effective as of the Effective Date and shall terminate as of the date
that all of the PHI provided by Covered Entity to Business Associate, or created or received by
Business Associate on behalf of Covered Entity, is destroyed or returned to Covered Entity, or, if it is
infeasible to return or destroy the PHI, protections are extended to such information.
4.2. Termination for Cause
Upon Covered Entity’s or Business Associate’s knowledge of a material breach or violation of this
BAA by the other Party, the non-breaching Party shall either:
A. Notify breaching Party of the breach in writing, and provide an opportunity for breaching Party to cure the breach or end the violation within thirty (30) business days of such notification; provided that if breaching Party fails to cure the breach or end the violation within such time period to the satisfaction of non-breaching Party, non-breaching Party may immediately terminate this BAA upon written notice to Business Associate; or
B. Upon thirty (30) business days written notice to Business Associate, immediately terminate this BAA if Covered Entity determines that such breach cannot be cured.
4.3. Disposition of Protected Health Information Upon Termination or Expiration.
A. Upon termination or expiration of this BAA, Business Associate shall either return or destroy all PHI received from, or created or received by Business Associate on behalf of Covered Entity, that Business Associate still maintains in any form and retain no copies of such PHI.
B. If return or destruction is not feasible, Business Associate shall continue to extend the protections of this BAA to the PHI for as long as Business Associate retains the PHI and limit further Uses and Disclosures of such PHI to those purposes that make the return or destruction of the PHI infeasible.
5.1. Relationship to Underlying Agreement Provisions.
In the event that a provision of this BAA is contrary to a provision of an Underlying Agreement, the
provision of this BAA shall control. Otherwise, this BAA shall be construed under, and in accordance
with, the terms of such Underlying Agreement, and shall be considered an amendment of and
supplement to such Underlying Agreement, subject to Section 5.2 below.
5.2. Notices.
Any notices required or permitted to be given hereunder by either Party to the other shall be given in
writing: (1) by personal delivery; (2) by electronic mail or facsimile with confirmation sent by United
States first class registered or certified mail, postage prepaid, return receipt requested; (3) by
bonded courier or by a nationally recognized overnight delivery service; or (4) by United States first
class registered or certified mail, postage prepaid, return receipt, in each case, if addressed to
AZOVA at 144 S. Main St., Alpine, Utah, 84004, and if to Covered Entity, to the address it provides
to Customer. Notices shall be deemed received on the earliest of personal delivery; upon delivery by
electronic facsimile with confirmation from the transmitting machine that the transmission was
completed; twenty-four (24) hours following deposit with a bonded courier or overnight delivery
service; or seventy-two (72) hours following deposit in the U.S. mail as required herein.
5.3. No Third Party Beneficiaries.
Nothing expressed or implied in this BAA or the Underlying Agreement is intended to confer, nor will
it confer, upon any person any rights, remedies, obligations or liabilities other than those explicitly
detailed in this BAA or in the Underlying Agreement.
5.4. Relationship of Parties.
Notwithstanding anything to the contrary in any Underlying Agreement, Business Associate is an
independent contractor and not an agent of Covered Entity under this BAA. Business Associate has
the sole right and obligation to supervise, manage, contract, direct, procure, perform or cause to be
performed all Business Associate obligations under this BAA.
5.5. Amendment.
To the extent applicable, amendments or modification to HIPAA or the HITECH Act may require
amendments to certain provisions of this BAA. Amendments shall only be effective if executed in
writing and signed by a duly authorized representative of each party.
5.6. Interpretation.
To the extent that the terms of this BAA are not clear in satisfying the parties’ intention to comply
with the applicable requirements of HIPAA, the HIPAA Regulations, and the HITECH Act, these BAA
terms shall be construed so as to allow for compliance by both parties with the applicable
requirements of HIPAA, the HIPAA Regulations, and the HITECH Act.
Please confirm your mobile number. We will text you with a confirmation code. Once you have received your code, enter it into the registration form.
Your privacy is important to us. This privacy policy explains how AZOVA, INC. (“we”, “us”, “our” or “Company”) looks after your personal information when you visit one of our websites (www.AZOVA.com, www.AZOVA.co, www.azovahealth.com and www.vaxigo.com), together our “Sites”) or the AZOVA and Vaxigo mobile device applications (the “Apps”), or when you engage with us to use the products or services that we provide. This privacy policy also tells you about how we may use that information, with whom we may share it and the rights and choices that may be available to you. Our privacy policy also describes the measures we take to protect the security of the personal information. We also tell you how you can reach us to answer any questions you may have about our privacy practices.
1. IMPORTANT INFORMATION AND WHO WE ARE
About AZOVA
Via our Sites and Apps, AZOVA provides a platform for healthcare professionals and pharmacists to build digital health businesses, including telemedicine clinics and other digital clinics and to conduct e-commerce transactions and a platform for patients to obtain in-office, e-visit, house call, mobile or onsite clinic consultations from any healthcare professional or pharmacist, and to access laboratory, vaccination, imaging center or other medical products and services and to upload, request and share health information (collectively known as the “Services”)
Purpose of this Privacy Policy
This privacy policy aims to give you information on how AZOVA collects and processes your personal data through your use of its Sites and Apps (together the “Application”), including any data you may provide via the Application or when you engage with the Application to use its Services. It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
If you do not agree to the terms of this privacy policy, including with respect to (a) the collection and processing of health information (as defined below), (b) the collection and processing of your geo-location data, (c) our cookies policy, (d) cross-border transfer of data and (e) California privacy rights, and (f) marketing, please do not click “Get Started” or “Signup” and do not use the Application.
Controller
Unless you are advised otherwise, AZOVA Inc. is the data controller for the Application and in relation to information you provide when using our Services, and is the company responsible for processing your data.
We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the contact details set out at the end of this privacy policy.
Children Under 18
Our Application is intended for use by persons 18 years of age and older. Under no circumstances should the Application be used by children under 14 years of age, and we will not knowingly collect personal information from any person we know to be in this age group. If you are using the Application for the benefit of a child, please do not provide information relating to such child unless you have obtained the child’s parents’ or guardians’ consent, including their consent to this privacy policy. If you discover that your child has been using the Application without your consent, or that someone has been using the Application for or on behalf of your child without your consent, please email us at privacy@azova.com and we will take reasonable steps to delete the child’s information from our active databases.
2. PERSONAL INFORMATION WE COLLECT
When you contact us through the Application, correspond with us or otherwise use our services, we may collect a range of personal data:
We use different methods to collect data from and about you including through:
3. AUTOMATIC DATA COLLECTION
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, we do not rely on consent as a legal basis for processing your personal data, other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time.
We use your personal information to respond to your enquiries, operate the Application, deliver the Services you have requested and pursue breaches of the Terms of Use and other policies. We may also use it to develop and improve our products and services as well as for internal purposes, such as auditing, data analytics and research. We will not sell, rent or lease the data we capture to third parties, but we may disclose it in the circumstances set out below in “Disclosure to third parties”.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
| Purpose/Activity | Type of Data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To respond to an expression of interest in our services. | a) Identity (b) Contact (c) Technical (d) Marketing and Communications |
Necessary for our legitimate interests (to respond to potential sales enquiries). |
| To register an account on the Application. | (a) Identity (b) Contact (c) Transaction |
Performance of a contract. |
| To provide you with medical services. | (a) Identity (b) Contact (c) Transaction (d) Medical (e) Location |
Performance of a contract. |
| To provide reports to your doctor and other medical professionals. | (a) Identity (b) Contact (c) Medical |
Performance of a contract. |
| To report concerns about your vital interests to other medical professionals. | (a) Identity (b) Contact (c) Medical |
To protect your vital interests. |
| To administer and protect our business, services and the Application, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data, co-operate with regulators or comply with a legal obligation, and deal with disputes and legal claims. | (a) Identity (b) Contact (c) Transaction (d) Technical (e) Usage (f) Medical (g) Location |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise). (b) Necessary to comply with a legal obligation. |
| To use data analytics to improve our Application, products/services, marketing, customer relationships and experiences. | (a) Technical (b) Usage (c) Location |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Website or App updated and relevant, to develop our business and to inform our marketing strategy). |
| To make suggestions and recommendations to you about goods or services that may be of interest to you. | (a) Identity (b) Contact (c) Technical (d) Usage (e) Location |
Necessary for our legitimate interests (to develop our products/services and grow our business). |
When using the Application, your personal information will be visible to all healthcare providers with whom you register for an appointment, send a secure message to or with whom you interact or share your personal information with in any way on the Application. Your vaccination history and your medical history will be shared with all healthcare professionals or pharmacists with whom you register for an appointment and that, if you register for any service with a school on the Application, your vaccination records will be shared with that school. Your personal information may be shared with healthcare professionals located in other states and jurisdictions for purposes of virtual consults and medical record sharing as is necessary to carry out patient care on your behalf. If your health care provider discloses your PHI, he or she will obtain your consent for such disclosure, to the extent required by state law.
You may send an invitation to join AZOVA’s platform to family members, friends, healthcare professionals, pharmacists. You may also send an invitation to be your “health helper” by means of the Application, so that such supporter will receive alerts regarding your compliance with your health goals, recommended treatment plans or medication regime. By sending such invitation, you represent that you have the right to contact the health helpers and that you consent to our sending your personal information and your health information and medication adhe
4. PERSONAL INFORMATION WE COLLECT BY AUTOMATED MEANS
Sites: We collect information about your use of our Sites (IP address, type of computing or mobile device you use, language of your operating system, the Internet browser you are using, geo-location and use of the Sites) through the use of various technologies, such as cookies, web beacons and navigational data collection (log files, server logs, clickstream).
Apps: When you download and install any of our Apps onto a mobile device, we assign a random number to your App installation. We do not use this number to identify you personally unless you choose to become a registered user of the App. We use this random number in a manner similar to our use of cookies as described in this privacy policy. Because the random number is assigned to your installation of the App itself, it cannot be removed through the settings of your App or your device. If you do not want us to use the random number for the purposes for which we use cookies, please do not install our App. Instead, please use your mobile device browser to access our Sites.
A cookie is a small piece of text that is sent to a visitor’s browser. The browser provides this piece of text to the device of the originating visitor when this visitor returns. We use cookies to help personalize your AZOVA experience. A “persistent” cookie may be used to help save your settings and customizations. Also, if you log in to a Site, such a cookie may be used to recognize you as a valid user so you will not need to login each time you use a Site. Most web browsers automatically accept cookies, but allow you to modify security settings so that you can approve or reject cookies on a case-by-case basis or reject all cookies. You can configure your web browser to remove cookies by following the directions provided in your Internet browser’s “help” section.
Also, you are free to delete any existing cookies at any time. If you delete or disable cookies from our Sites, some parts or functions of the Sites may not work properly for you.
Our Sites may use analytics to create statistical reports. These reports would tell us, for example, how many users visited our Sites, what pages have been browsed, and from what geographic regions users visited the Sites. The information collected through the use of analytics may include, for example, your IP address, the website from which you visited us, the type of device you used and your search query that led you to the Sites. Your IP address is masked on our systems and will only be used on a need-to-know basis to resolve technical issues, to administer our Sites and to understand visitor preferences. Traffic information on our Sites is accessed only by authorized personnel. We do not use any of this information to directly identify visitors. We process personal information for these purposes because we have a legitimate interest in understanding how our Sites are used.
AZOVA use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
5. ADVERTISING
We may use how you browse and shop in order to show you ads for AZOVA or our advertising partners that are more relevant to your interests. We may use cookies and other information to provide relevant interest-based advertising to you. Interest-based ads are ads presented to you based on your browsing behavior in order to provide you with ads more tailored to your interests. These interest-based ads may be presented to you while you are browsing our site or third-party sites not owned by AZOVA. We belong to ad networks that may use your browsing history across participating websites to show you interest-based advertisements on those websites. If your browser sends a “do not track” signal or similar mechanism to indicate you do not wish to be tracked or receive interest-based ads, we will comply with your request. You can opt-out of receiving interest-based ads from us at any time by emailing us at support@azovahealth.com. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads on our Sites, but they will not be based on how you browse and shop.
6. INFORMATION WE SHARE
We do not sell, rent, trade or otherwise disclose personal information visitors submit through our Application, except as described in this privacy policy. We may share your information among AZOVA Inc. related entities for the purposes described in this privacy policy. We also may share the information with our marketing and advertising partners, who may communicate with you about other services, events and topics.
Additionally, we may share your information with service providers we have retained to perform services on our behalf (e.g., laboratories, prescription drug providers, and other clinically relevant companies), that help us process orders, and fulfil and deliver products and services that you purchase from or through us. We may use third parties to help host our Application, send out email updates about the Application, remove repetitive information from our user lists, and process payments. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements.
In addition, we may disclose information about you (i) if we are required to do so by law or pursuant to legal process, such as under the Health Insurance Portability Act (“HIPAA”) (for example, we may disclose your information as necessary to comply with an authorized civil, criminal or regulatory investigation), (ii) in response to a request from law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information you have provided through this website in a manner that is consistent with this privacy policy.
7. HEALTHCARE PRIVACY AND SECURITY RULES
As a Business Associate of health care providers that are Covered Entities under the federal healthcare privacy and security rules (HIPAA and HITECH), we maintain your Personal Health Information (PHI) in compliance with these rules and our contractual obligations with health care providers. We share information with health care providers who provide services to individuals, and they share information with us, for purposes related to treatment, payment and health care operations, and otherwise as agreed or authorized by you. Currently our main focus is providing a platform to allow individuals to receive telehealth Services from various healthcare providers and to serve as a platform upon which various healthcare providers can administer telemedicine services to patients. We collect your personal information solely for the purposes of providing the Services, marketing and promoting our Services to you, and for market research data. By agreeing to our Terms of Use and using our services you are consenting to the use of your personal data in this manner. We also give you the opportunity to “opt out” of receiving direct marketing or market research information by emailing us at privacy@azova.com. If we use PHI for direct marketing or market research purposes, we will ask you for your authorization.
8. LINKS TO OTHER SITES
Occasionally we provide links to other websites for your convenience and information. These websites operate independently from our Application and are not under our control. These sites may have their own privacy notices or terms of use, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of these sites, any products or services that may be offered through these sites, or any other use of the linked sites.
9. HOW WE PROTECT PERSONAL INFORMATION
We maintain administrative, technical and physical safeguards for the Application designed to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the personal information we collect through our Application. However, you should keep in mind that no Internet transmission is ever completely secure. We maintain a high level of data protection via safeguards such as data backup, audit controls, access controls, and some data encryption. We use account information in a password-protected environment as a security measure to protect your data. Our Application and Services use industry standard SSL encryption to enhance the security of electronic data transmissions.
In addition, we urge you to take precautionary measures in maintaining the integrity of your data. Please be responsible in making sure no one can see or has access to your personal account and login/password information. If you use a public computer, e.g., at a library or a university, always remember to logout of the Application. If you use our Application or Services through your employer’s computer network or through a potentially non-secure internet connection, such use is at your own risk. We are not responsible for your handling, sharing, re-sharing and/or distribution of your personal or personal health information.
10. INFORMATION WE TRANSFER
Our Application may link to or refer to websites or mobile device applications that we do not control. Any Personal Information you provide on the linked pages is provided directly to this third party and is subject to this third party’s provider’s privacy policy. This Privacy Policy does not apply to such other websites or applications, and we are not responsible for the privacy practices or content of any website or application not controlled by us. If you have any concerns, we urge you to review the terms of those other websites or applications for more information about their applicable policies.
11. HOW LONG WE KEEP INFORMATION
We will keep your personal information for the time period necessary to achieve the purposes outlined in this privacy policy, taking into account applicable statute of limitation periods and records retention requirements under applicable law.
12. YOUR RIGHTS
Subject to applicable law, you have the right to request access to and rectification of the personal information we maintain about you, to request the restriction of the processing of your personal information, or to object to that processing on grounds relating to your particular situation. In addition, you may have the right to request erasure of your personal information in certain circumstances provided by applicable law. Subject to applicable law, where technically feasible, upon written request and verifiable identification, we will provide you with a copy of your personal information in a structured, commonly used, machine-readable format.
To exercise these rights, please contact us as indicated below. Depending upon where you are located, for example in the European Union, you may lodge a complaint with a data protection authority if you are not satisfied with our response. We would, however, appreciate the opportunity to deal with your concerns before you approach a data protection authority, so please contact us in the first instance.
You can close your online patient account by sending an e-mail message to request account closure to cancel@azovahealth.com. You will no longer have access to any of the information on your AZOVA account. AZOVA will not be able to restore access to this account in any way. Any person or provider with whom you have communicated or shared information via your AZOVA account or with whom you have had an appointment on AZOVA will continue to have access to your records, communication and data. If you would like to request that the information you have shared with any healthcare professional be deleted, you must contact that healthcare professional directly and make the request.
13. CALIFORNIA PRIVACY RIGHTS
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses with which we shared customer information for the immediately prior calendar. To obtain this information, please email us with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.
14. UPDATES TO OUR PRIVACY POLICY
We may update or change this privacy policy from time to time and without prior notice to you. We will post a prominent notice on this web page to notify you of any significant changes to our privacy policy, or we may send them to you via email where we deem appropriate, and indicate at the top of this policy when it was most recently updated. You will always have the ability to stop using the service as explained above.
15. REPRESENTATION FOR DATA SUBJECTS IN THE EU
We value your privacy and your rights as a data subject and have therefore appointed Prighter as our privacy representative and your point of contact. Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data).
16. HOW TO CONTACT US
If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:
Full name of legal entity: AZOVA Inc.
Email address: support@AZOVAhealth.com or privacy@azovahealth.com
Phone: 844-MY-AZOVA
Postal address: 144 S. Main Street, Alpine, UT 84004
